Convivia Privacy Policy

Last updated: August 14, 2026

At Convivia we value your privacy. This Policy explains how we collect, use, and protect your information when you use our room rental management application, aimed at landlords and tenants.

1. Information We Collect

• Registration data: name, email address, and password to create your account. Your password is never stored in plain text: it is stored using a secure hashing algorithm, so that not even our team can view it.
• Rental data: information about the property, room, lease agreement, monthly payments, utilities, security deposit, and incidents associated with your landlord or tenant profile.
• Payment and alert data: we record the status of your monthly payments and utilities (amounts, dates, payment status) in order to send you alerts and reminders. Convivia does not process or store bank card details.
• Chat messages: Convivia includes a built-in chat (group chat, tenant-to-tenant, and with the landlord) to facilitate communication about the property. Messages are stored to keep a conversation history and are only visible to the people who are part of each chat.
• Usage data: technical information about how you interact with the application, used to improve its performance and detect errors.

2. How We Use Your Information

We use your data to:

• Manage your account and give you access to the application's features.
• Generate and send you payment, monthly rent, and utility alerts.
• Enable communication between tenants and the landlord through the chat.
• Maintain platform security and prevent fraudulent use.
• Comply with legal obligations applicable to residential rentals.

3. Who We Share Data With

Within the same property, certain data (for example, the payment status of shared utilities or messages in a group chat) is visible to the landlord and/or the other tenants of that property, as this is necessary for shared management of the rental to work. We do not sell or share your data with third parties for commercial or advertising purposes.

4. Data Security

We apply technical and organizational measures to protect your information, including password hashing and database access controls. However, no system is completely secure, and we cannot guarantee absolute protection.

5. Data Retention

We retain your data for as long as you keep an active account with Convivia, or as long as necessary to comply with legal obligations (for example, active lease agreements). You may request the deletion of your account at any time, as described in section 6.

6. Your Rights

In accordance with the GDPR and applicable Spanish data protection law (LOPDGDD), you may request at any time:

• Access to your personal data.
• Correction of inaccurate data.
• Deletion of your account and associated data, except where legal retention obligations apply.
• Restriction of or objection to the processing of your data.
• Portability of your data.

7. Contact

If you have questions about this Privacy Policy or wish to exercise your rights, you can contact us (mentioning Convivia in the subject line) at:

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. We will notify you within the application in the event of significant changes.